Right of Withdrawal and Legal Period


In accordance with applicable legal provisions, you have a period of 14 days from the receipt of your order to exercise your right of withdrawal without having to justify any reason or pay any penalties.


How to Exercise Your Right of Withdrawal?


To exercise this right, you must notify us of your decision to withdraw from your order through a clear statement:
▪ By email to: sav@fluotechnik.com
▪ By mail to:
SAS PAVIQUA FLUOTECHNIK
9A Parc d’Activité de Bel Air - 84300 CAVAILLON


Return of Products


Once your withdrawal request is sent, you have 14 days to return the products to the following address:
SAS PAVIQUA FLUOTECHNIK
9A Parc d’Activité de Bel Air - 84300 CAVAILLON

Return shipping costs are your responsibility, unless we made an error (defective or incorrect product).


Condition of Returned Products


Products must be returned in their original condition, complete, undamaged, and accompanied by all accessories and manuals provided. Any product that is used, damaged, or incomplete cannot be refunded.


Refund


We will process the refund of your order (excluding initial shipping costs) within 14 days of receiving the returned products. The refund will be made using the same payment method used for your order, unless otherwise agreed.


Exceptions to the Right of Withdrawal


According to the legislation, certain products cannot be subject to a right of withdrawal, including:
▪ Personalized or custom-made products.
▪ Products that by their nature cannot be reshipped or are likely to deteriorate quickly.

For any further questions, feel free to contact our Customer Service at one of the following addresses: commercial@fluotechnik.com / info@fluotechnik.com or by phone
at 04 86 69 63 72.